Quick-Restore and Support Access
Recover the Appliance and Control Support Access
If an appliance fails, boot the ISO and rebuild it from saved state. Remote support needs your approval and is time-boxed.
Quick-restore boot entry
Approved, time-boxed support
5-day state vault
Quick-Restore
One boot entry
Boot the install ISO and pick quick-restore. It looks for saved appliance state on USB, a second disk or your ZFS pool.
Safe by design
It will not guess between two disks. A countdown shows before anything is wiped.
What it restores
The appliance database, settings, jobs and policies. Not your backup data. Use bare-metal restore for whole machines.
Support Access You Control
You approve it
Takelan support requests a session. An owner or admin of your organization must approve it. Platform admins cannot approve their own access.
Time-boxed
A session lasts 60 minutes by default and at most 4 hours. An unanswered request stays open up to 24 hours. Ticket-scoped unattended consent lasts at most 72 hours and you can revoke it.
Ban and audit
You can ban support access for a device, an engineer or your organization. Sessions are scoped to one org and one device, and audited.
Outbound connection
Support rides the connection the appliance already opens to the cloud. See Secure Connectivity.
5-Day State Vault
Five days of appliance state
The cloud keeps the last five days of the appliance database and settings. It never holds your customer data.
Uploaded for you
The appliance uploads before updates and once a day. Matching copies are stored once, with a size limit per device.
Inside the Appliance
Screens from the live demo with sample data.
Part of the Full ShadowCradle Platform
Data loss stops here
Write-once retention and self-healing storage engineered to make data loss the exception, not the outcome.
Backups that test themselves
Scheduled restore tests - recovery you've watched work.
Audit-ready by default
Reports to support HIPAA · SOC 2 · GDPR work, from the dashboard. Not a certification.
A team behind every deployment
Real engineers on the line, with fast follow-up.