Legal Documents & Agreements
Comprehensive legal documentation for ShadowCradle, vCradle, and FireCradle products
TL;DR Summary
We collect your name, email, and company info when you contact us or request a trial. We use it to respond to you, provision your account, and send updates. We use self-hosted analytics (Matomo) that doesn't track you across the web. We never sell your data. You can request access or deletion anytime.
Privacy Policy
Last updated: January 2026
1. Information We Collect
We collect information you provide directly to us when you:
- Request a free trial or demo
- Contact us via email or our website forms
- Subscribe to product updates or communications
This may include your name, work email address, phone number, company name, job title, and information about your IT environment (e.g., number of servers, workloads to protect).
We also automatically collect limited technical data when you visit our website, including IP address, browser type, pages visited, and referring URL, via our self-hosted analytics platform (Matomo). This data is anonymized and never shared with third parties.
2. How We Use Your Information
We use your information to:
- Respond to your inquiry, free trial request, or demo scheduling
- Provision and onboard your ShadowCradle trial appliance
- Send you product updates, security notices, and relevant communications
- Improve our website and understand how visitors use it
- Comply with legal obligations
We do not sell, rent, or trade your personal information to any third party.
3. Mattermost / Internal Communications
When you submit a form on our website, the submitted information is relayed to our internal team via our self-hosted Mattermost instance (hosted at chat.takelan.com). This is a private, self-hosted communication platform operated by TakeLAN LLC. Your data does not leave our controlled infrastructure through this process.
4. Cookies & Analytics
We use Matomo, a self-hosted, privacy-first analytics platform, to understand how visitors use our website. Matomo does not share data with third parties and respects "Do Not Track" browser settings. No advertising cookies or third-party tracking pixels are used on this site.
5. Data Retention
We retain your contact information for as long as necessary to fulfill the purposes described above or as required by law. If you would like us to delete your information, please contact us at the email below and we will respond within 30 days.
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Opt out of marketing communications at any time
- Lodge a complaint with a supervisory authority (EU/UK residents)
To exercise any of these rights, email us at privacy@shadowcradle.com.
7. Security
We implement industry-standard safeguards including TLS encryption for data in transit and AES-256 encryption for data at rest within our infrastructure. However, no method of transmission over the internet is 100% secure. We encourage you to contact us promptly if you believe your information may have been compromised.
8. Children's Privacy
Our website and services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will promptly delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
10. Contact Us
If you have questions about this Privacy Policy or how we handle your data, contact us at:
ShadowCradle - A TakeLAN LLC Product
Email: privacy@shadowcradle.com
Tampa, Florida, United States